Job Description
This position requires in-person participation in the Davenport, Iowa office, Monday through Friday.
Be an integral part of the team that provides protection for a vast range of residential and commercial customers with the latest Security and Fire Protection technology, based in custom system data entry, cellular connections and IP communications. This full-time position requires that an individual learn how to set up Channels, Bosch Panels, Readers, Controllable Outputs, Monitorable Inputs, badging and triggers.
Knowledge and experience required:
Customer service
Strong computer proficiency and understanding of data entry
Ability to learn new programs and advances in technology
Ability to understand door access systems, intrusion panels, and central station set up
Ability to organize data and create categories for implementing access control usage
including code templets
Accurate record keeping skills
Accuracy in entering critical information
Attention to detail
Ability to maintain accurate records and procedures
Ability to work remotely with technicians on site to bring systems online
Job Description
Enter accurate programming information in security panels and door access systems for use in the field
Enter program levels for access control clients
Work remotely with installation technicians in the field to bring systems online
Work remotely with clients and their IT Departments to bring systems online
Create and program access cards for client use
Create central station files, client cards, codes and call lists
Work directly with clients to resolve questions and requests
Maintain checklists and documentation of procedures for each product implementation and programming
Be available Monday through Friday, 8:00 am to 5:00 pm , In person.
Develop Product knowledge with these programs:
Honeywell ProWatch Registry Editor, Bosch Panels, Software Keys Manager, SQL Databases, IIS Browser
Why Xenotronics Company?
- Respected, proven company, leading security technology since 1986
- High profile projects, Pride in work and product
- Unlimited opportunity in an ever-growing field; stable employment in an essential business
- Continuous learning and new technology
- Major medical health and life insurance, paid time off and holidays*
- Retirement account participation and company contribution*
- Regular hours 8:00 am to 5:00 pm, Monday through Friday
- Safe working environment in private office space
- Competitive wage and benefits - Salary range $ 42,000.00 to $ 47,000.00 annually
*Upon Eligibility