Job Description
Receptionist Lead
POSITION: Receptionist Lead
RESPONSIBLE TO: Practice Administrator
JOB SUMMARY: With a customer service orientation---coordinates reception staff register patients, prepare the office for the day, check patient charts for appropriate paperwork, respond to patient calls, and schedule patient appointments.
EDUCATIONAL REQUIREMENTS:
• High school diploma required.
QUALIFICATIONS AND EXPERIENCE:
Minimum 2 years’ experience working in a physician office / hospital setting.
Knowledge of practice management and word processing software.
Ability to perform multiple and diverse tasks simultaneously.
Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions.
Pleasant speaking voice and demeanor
Neat, professional appearance, superior verbal communication skills.
Attention to detail is mandatory with accurate written and verbal communication critical to success.
Ability to speak clearly and concisely communication instructions to patients and read, understand and follow oral and written instructions.
Neat, professional appearance.
Displays leadership qualities including, but not limited to:
Excellent communication skills
Ability to engage in crucial conversations
Highest ethical standards
Command of all aspects of their direct reports’ work and associated processes.
Responsibilities include, but are not limited to, the following:
Duties:
Opens and closes the office each day.
Checking patients in and out using appropriate processes.
Informs pre-authorization staff if a patient needs an authorization prior to the next days’ appointment when checking charts
Maintain detailed, accurate and organized files.
Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered).
Verifies demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card, front and back, and picture ID.
Collects all co-pays prior to patient being seen. Explains financial and collection policies to new patients.
Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff.
Informs new patients about the practice's Web site; encourages them to visit, register online, and print a map with directions to the practice.
Coordinates efforts with billing department on best practice development / processes.
Assists providers by maintaining their clinic schedules.
- Assist in employee evaluations and corrective action.
- Provide leadership and mentorship to billing team members.
Leads in the development, implementation, and measurement of departmental goals for best practices and benchmarking.
Other
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Completes pre-authorizations (as applicable for PT / OT / MRI).
Performs various auditing / charging duties (as applicable for PT / OT / MRI).
Assists in keeping working area clean at all times.
Serve as back up for other clinical areas and locations at OS.
Attends all meetings as requested.
Performs any additional duties as requested by the Manager.
Sets and exemplifies high ethical standards and holds self and others accountable for conduct.
Supervisory Responsibilities
Receptionists, operator, and scheduling staff.
Typical Physical Demands
Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Typical Working Conditions
Normal office environment.